Projects conducted by the Solutions Center are comprised of three phases, each of which may build upon the other or stand alone.
Areas of Particular Focus Include:
- New employee-directed technologies and strategies that foster changes in behavior and improve outcomes;
- New care delivery models that are patient centered and produce effective, efficient care;
- New provider payment models that reward value;
- New benefit designs that encourage employee self-care and team care to maximize health improvement.
Phase I: Employer Activation
Once a project topic is identified, Solutions Center staff performs a literature review and conducts interviews with thought leaders and practitioners, to establish themes and identify major areas of exploration. The resulting knowledge base is synthesized, and a structure developed for the subsequent multi-stakeholder investigation. Participants are selected from among employers, health plans, health systems, providers, benefit consultants and academics.
Phase II: Employer Roadmap
Once employers and other stakeholders are activated around an issue, the scene is set for a deep-dive exploration of strategies for addressing it. Multi-stakeholder work groups are formed to study the opportunities and challenges identified in Phase I in the context of three distinct work streams:
- Clinical Process Improvement and Measurement Models
- Sustainable Business Models and Contracting Strategies
- Employee Communications and Engagement
Phase III: Demonstration
The Solutions Center willact as the advising body for pilot projects, many of which capitalize on the opportunities surfaced in Phase I and Phase II projects. The Center will facilitate development and vetting of a framework model, define impediments and limitations to the model, and make recommendations for addressing them. The Solutions Center may also provide oversight of such pilots.